1. Return Eligibility
Returns or replacements may be considered for damaged, defective, incorrect, or incomplete orders. Customers must report any issue within 48 hours of delivery.
2. Unboxing Video Mandatory
A genuine, continuous, unedited unboxing video is mandatory for all return, refund, or replacement claims. The video must show the sealed parcel, shipping label, and product condition.
AI-generated, AI-edited, manipulated, or recreated videos will not be accepted as proof. Claims without valid video evidence may be rejected, subject to applicable law.
3. Return Courier Charges
Return courier charges are applicable and must be paid by the customer, except where the return results from our error or applicable law requires otherwise. Please obtain approval before returning any product.
4. Refunds & Replacements
Approved requests will be processed after the returned product has been received and inspected. Refunds will be issued to the original payment method wherever possible.
5. Contact Us
For return or refund assistance, please contact us through the contact details provided on our website.
This policy is subject to applicable consumer protection laws.